Booking with Kristen Marie Skin means that you agree to the following:
All clients are required to pay a 50% non-refundable deposit and understand that under no circumstances will this be returned
Booking means the client understands that they can only carry the deposit over once and must reschedule 5 business days or more before their service
Reschedules must be made within 2 weeks of current availability. If rescheduling is not possible within that time frame, the client must fully cancel the appointment and pay a new deposit to re-book. Clients must be willing go to any available esthetician.
All clients agree to contact their esthetician via email (beauty@kristenmarieco.com) or text (NOT via social media) as soon as they can for any changes to the service
Same-Day Cancellations or Arriving 20 minutes past your appointment time is considered a “no-show” and you will be charged the full amount of your service
More than 5 minutes late to your wax appointment will have to pay a new deposit and reschedule
All clients agree to communicate via text if they are running late and will still be required to pay for the service that was booked and will only given the remaining time of service.
Policies still apply to clients with gift certificates
3 Days or Less Re-scheduling Policy
3 days prior or less you will be charged a 25% re-booking fee to reschedule
Day prior reschedules (day prior cancellations) you will forfeit your deposit and will be required to pay a new deposit of 50% to reschedule
Same day cancellations will be required to pay 100% of the service
Kristen Marie & Co. has the right to refuse service to anyone who does not adhere to these terms and conditions.
Purchases, Expirations, and Refunds
• Service Specifications & Expirations: We offer a variety of service packages. Each package is subject to its own specific service details, scope, and expiration dates. These exact specifications are explicitly detailed within the individual product descriptions at the time of purchase. By purchasing a package, you agree to the expiration timeline and service terms listed for that specific product.
• Strict No-Refund Policy: All package purchases are final. All payments are strictly non-refundable, and services are non-transferable. No partial or full refunds will be issued for unused services or expired packages.
• Third-Party Payment Merchants & Financing: If you utilize a third-party payment merchant, financing platform, or buy-now-pay-later service to fund your purchase, your financial agreement is strictly between you and that third party. We are not responsible for the terms, interest, fees, or management of your third-party payment account. Any billing discrepancies, payment schedules, or payment disputes regarding your funding source must be handled directly with your chosen payment merchant.